Open AccessThe Effect of Service Quality and Insurance Consultants’ Competency on Customer Behavioral Intention in the Life Insurance Industry: The Mediation Effect of Customer Satisfaction
Author(s) -
Jeongja Jo,
Jin Baek Kim
Publication year - 2018
Publication title -
yutong gyeong-yeong hakoeji
Language(s) - English
Resource type - Journals
eISSN - 2384-0145
pISSN - 2384-0137
DOI - 10.17961/jdmr.21.4.201808.149
Subject(s) - business , service quality , mediation , marketing , customer satisfaction , life insurance , insurance industry , service (business) , actuarial science , political science , law