Open AccessThe Effect of Service Recovery Justice of Discount Stores on Emotional Response, Negative Word-of-Mouth, and Switching Intention
Author(s) -
고승범,
JungHee Kim
Publication year - 2015
Publication title -
yutong gyeong-yeong hakoeji
Language(s) - English
Resource type - Journals
eISSN - 2384-0145
pISSN - 2384-0137
DOI - 10.17961/jdmr.18.3.201506.31
Subject(s) - word of mouth , psychology , service recovery , economic justice , service (business) , social psychology , advertising , word (group theory) , negative emotion , interactional justice , business , marketing , economics , organizational justice , linguistics , service quality , microeconomics , philosophy , organizational commitment