Open AccessThe Effects of Medical Service Quality and Relationship Quality on Customer Loyalty - Small and Medium Hospitals -
Author(s) -
Lee Won Il,
Kwang Hee Jang
Publication year - 2014
Publication title -
yutong gyeong-yeong hakoeji
Language(s) - English
Resource type - Journals
eISSN - 2384-0145
pISSN - 2384-0137
DOI - 10.17961/jdmr.17.1.201403.35
Subject(s) - business , service quality , marketing , loyalty business model , quality (philosophy) , loyalty , service (business) , advertising , operations management , engineering , philosophy , epistemology