Open AccessThe Effects of Hotel Employees' Affectivity and Emotional Labor on Job Satisfaction and Turnover Intention
Author(s) -
Joon Hwan Kim
Publication year - 2013
Publication title -
yutong gyeong-yeong hakoeji
Language(s) - English
Resource type - Journals
eISSN - 2384-0145
pISSN - 2384-0137
DOI - 10.17961/jdmr.16.5.201311.89
Subject(s) - turnover intention , emotional labor , job satisfaction , negative affectivity , psychology , turnover , positive affectivity , business , social psychology , marketing , personality , economics , management