Open AccessA Study on the Hotel Service Recovery Performance on Customer’s Long-Term Relationship Intention - Focus on the Hotel in Seoul Deluxe Hotel -
Author(s) -
박남수,
Boyoung Min
Publication year - 2011
Publication title -
yutong gyeong-yeong hakoeji
Language(s) - English
Resource type - Journals
eISSN - 2384-0145
pISSN - 2384-0137
DOI - 10.17961/jdmr.14.5.201112.51
Subject(s) - business , term (time) , focus (optics) , marketing , service (business) , advertising , hotel industry , customer service , service recovery , hotel management , service quality , tourism , geography , physics , quantum mechanics , optics , archaeology