Open AccessThe Structural Causality between CRM System Characteristics, Customer Relationship Quality, and Salesperson’s Performance –The Cross-national Comparison Approach between Korea and Japan
Author(s) -
Hyoung Taek Lee
Publication year - 2011
Publication title -
yutong gyeong-yeong hakoeji
Language(s) - English
Resource type - Journals
eISSN - 2384-0145
pISSN - 2384-0137
DOI - 10.17961/jdmr.14.4.201109.129
Subject(s) - business , causality (physics) , structural equation modeling , quality (philosophy) , marketing , customer relationship management , industrial organization , computer science , philosophy , physics , epistemology , quantum mechanics , machine learning