Open AccessCustomer Churn Analysis: Analyzing Customer Churn Determinants on an ISP Company in Indonesia
Author(s) -
Nisrina Salma,
Atik Aprianingsih
Publication year - 2021
Publication title -
buletin pos dan telekomunikasi/buletin pos dan telekomunikasi : media komunikasi ilmiah
Language(s) - English
Resource type - Journals
eISSN - 2443-1524
pISSN - 1693-0991
DOI - 10.17933/bpostel.2021.190103
Subject(s) - churning , business , customer retention , competitor analysis , customer to customer , marketing , customer advocacy , service provider , customer intelligence , the internet , service (business) , telecommunications , service quality , computer science , economics , labour economics , world wide web