Open AccessEvaluation of Public Sector Services Using the SERVQUAL Methodology
Author(s) -
Yu.V. Sunaeva
Publication year - 2019
Publication title -
socialʹnaâ politika i sociologiâ
Language(s) - English
Resource type - Journals
ISSN - 2071-3665
DOI - 10.17922/2071-3665-2019-18-1-80-88
Subject(s) - servqual , public sector , business , marketing , political science , service (business) , service quality , law