Open AccessTHE PRACTICE OF CONTINUOUS IMPROVEMENT BEHAVIOURS IN MANUFACTURING COMPANIES WITH ISO 9001
Author(s) -
Vesna Sesar,
Anica Hunjet
Publication year - 2021
Publication title -
diem
Language(s) - English
Resource type - Journals
eISSN - 1849-3645
pISSN - 1849-3653
DOI - 10.17818/diem/2021/1.15
Subject(s) - kaizen , process management , six sigma , quality management , business , lean manufacturing , certificate , process (computing) , quality (philosophy) , total quality management , organizational performance , lean six sigma , operations management , knowledge management , computer science , engineering , management system , marketing , philosophy , epistemology , algorithm , operating system
Continuous improvement gained much attention in the literature as one of the principles in total quality management and practice under methodologies such as Lean or Six Sigma. Continuous improvement in organizations represents a comprehensive process that includes involvement of all people on all organizational levels to make improvements throughout the whole organization. Therefore, building and sustaining the organizational CI capability through practicing the CI behaviours leads to achieving better efficiency, effectiveness and business results of the organization. Also applying CI behaviours leads to change in organizational culture which is, in the long run, oriented toward making every day continuous improvements. The purpose of this paper is to present which CI behaviours can be developed in organization and measured according to the Bessant's evolutionary model of continuous improvement behaviour. Also, the goal of the research is to present based on the conducted research, the state of CI practice regarding adopted CI behaviours which will be presented as the development level of CI behaviours that researched manufacturing companies in Croatia with ISO 9001 certificate, have. Keywords: continuous improvement behaviours, kaizen, model