Open AccessThe experience of workflow optimization of the city polyclinic based on the principles of lean production and IT-based management
Author(s) -
M. S. Grigorovich,
Григорович Марина Сергеевна,
Александр Стариков,
Стариков Александр Владимирович,
Sofya N. Voytko,
Войтко Софья Николаевна,
Larisa A. Koykova,
Койкова Лариса Анатольевна,
Natalya Yu. Nekrasova,
Некрасова Наталья Юрьевна
Publication year - 2018
Publication title -
rossijskij semejnyj vrač
Language(s) - English
Resource type - Journals
eISSN - 2713-2331
pISSN - 2072-1668
DOI - 10.17816/rfd2018419-24
Subject(s) - polyclinic , lean manufacturing , workflow , christian ministry , medicine , outpatient clinic , operations management , nursing , medical emergency , computer science , engineering , database , philosophy , theology
The article presents the main principles of lean manufacturing, experience and results of lean production launch in a large city outpatient clinic as part of the Ministry of Health pilot project “Lean outpatient clinic”. In the clinic, redistribution of space, optimization of e-document management and registry workflow were performed. It reduced queueing time and time of blood sampling, simplified arranging a visit to General practitioner and other physicians, increased time of doctor and patient interaction, which allowed to serve much more patients with the same amount of resources, save time of medical staff and patients, and increase their satisfaction.