Open AccessRATING ASSESSMENT OF KEY INDICATORS OF WORKOF THE EMERGENCY MEDICAL SERVICE
Author(s) -
И. М. Барсукова
Publication year - 2015
Publication title -
vestnik severo-zapadnogo gosudarstvennogo medicinskogo universiteta im. i.i. mečnikova
Language(s) - English
Resource type - Journals
eISSN - 2618-9704
pISSN - 2618-7116
DOI - 10.17816/mechnikov20157494-100
Subject(s) - medical diagnosis , service (business) , emergency medical services , crew , population , medical emergency , quality (philosophy) , work (physics) , performance indicator , medicine , operations management , business , environmental health , engineering , marketing , mechanical engineering , philosophy , epistemology , pathology , aeronautics
In article the rating assessment of 51 indicators influencing work of an emergency medical service for identification of the most actual for increase of efficiency of its work is carried out. Indicators are considered on three characterologic signs (the directions of influence): from the point of view of its influence on achievement of optimum volume indicators of work of service (number of departures; number of the persons who received medical care including on 1000 population); from the point of view of its influence on achievement of availability (efficiency) of work (increase of a share of departures with "arrival time" to the patient in the range of 20 min) ; from the point of view of its influence on achievement of quality of rendering an emergency medical service (improvement of quality of medical and diagnostic process, decrease in a share of a divergence of diagnoses of an emergency medical service with clinical diagnoses of hospitals). The method of expert evaluations with calculation of weight coefficients is used. The most significant indicators of work of an emergency medical service (in the all 3rd directions of influence) became: compliance of total of crews of population of the served territory (first of all - medical all-profile and medical assistant's); average daily load of crew of an emergency medical service; compliance of total number of cars of an emergency medical service to settlement indicators. Thus, the conducted research directed on determination of the importance of indicators of work of an emergency medical service with use of method of expert evaluations allowed to allocate the most actual, to recommend them further as indicators of work of an emergency medical service.