Open AccessDevelopment of customer feedback systems in management of quality and reliability of cars during operation
Author(s) -
V. N Kozlovskiy,
Р. А. Малеев,
E. V Polyakova,
V. I Korotkov
Publication year - 2014
Publication title -
izvestiâ mgtu "mami"
Language(s) - English
Resource type - Journals
eISSN - 2949-1428
pISSN - 2074-0530
DOI - 10.17816/2074-0530-67662
Subject(s) - reliability (semiconductor) , quality (philosophy) , process management , business , quality management system , reliability engineering , computer science , quality management , operations management , management system , engineering , philosophy , power (physics) , physics , epistemology , quantum mechanics
The paper presents the results of developing customer feedback systems aiming at the solving a problem of increasing of effectiveness of the quality management of passenger automobiles during their operation.