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SAC - SERVIÇO DE ATENDIMENTO AO CLIENTE - COMO INSTRUMENTO DE SATISFAÇÃO DO CONSUMIDOR: UM ESTUDO DE CASO EM UM SHOPPING CENTER BRASILEIRO
Author(s) -
MARCELA BATISTA SOARES
Publication year - 2006
Language(s) - Portuguese
Resource type - Dissertations/theses
DOI - 10.17771/pucrio.acad.9442
Subject(s) - humanities , art

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