Open AccessCOMPORTAMENTO DO CONSUMIDOR NO PARADOXO DE RECUPERAÇÃO DE SERVIÇOS
Author(s) -
LIVIA TOSTES ESCOCARD DE OLIVEIRA
Publication year - 2020
Language(s) - Portuguese
Resource type - Dissertations/theses
DOI - 10.17771/pucrio.acad.51721
Subject(s) - feeling , service (business) , exploratory research , projective test , marketing , business , consumer satisfaction , psychology , qualitative research , social psychology , advertising , sociology , social science , anthropology , psychoanalysis
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