Open AccessA Study to Analyze the Impact of Knowledge Management (KM) practices in IT Service Delivery Industry in India
Author(s) -
Barakath Ali Shaik Mohamed
Publication year - 2021
Publication title -
türk bilgisayar ve matematik eğitimi dergisi
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.218
H-Index - 3
ISSN - 1309-4653
DOI - 10.17762/turcomat.v12i4.490
Subject(s) - outsourcing , workforce , business , knowledge management , information technology , service delivery framework , service (business) , workforce management , information technology consulting , tertiary sector of the economy , information technology management , information system , marketing , computer science , management information systems , engineering , electrical engineering , economics , economic growth , operating system
Information Technology (IT) Industry in India is growing fast. Organizations across the world are outsourcing the IT services to take advantage of cost and time differences. India plays vital role in supporting the outsourcing services by taking advantage of the language skills and skilled workforce. Knowledge Management (KM) is critical for the continuity of the services and success of the organisations in different domains. This paper analysis the impact of Knowledge Management in Information Technology (IT) Service Delivery Industry in India. The study reveals Knowledge Management improves the performance of the Service Delivery organization. Methodical implementation and continuous improvement of Knowledge Management practices would further accelerate and improve the customer experience.