Open AccessVisual and Scent as Sensory Marketing Tools in the Dental Care Services: An Experimental Research Design Approach
Author(s) -
Dikta Pradika et. al.
Publication year - 2021
Publication title -
türk bilgisayar ve matematik eğitimi dergisi
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.218
H-Index - 3
ISSN - 1309-4653
DOI - 10.17762/turcomat.v12i3.2042
Subject(s) - nonprobability sampling , context (archaeology) , anxiety , psychology , sampling (signal processing) , research design , service (business) , applied psychology , advertising , computer science , marketing , medicine , business , psychiatry , environmental health , mathematics , statistics , geography , computer vision , population , archaeology , filter (signal processing)
The objective of this research is to examine the effect of visual and scent on perceived intimacy of a service provider and consumers’ dental anxiety, in the context of the healthcare industry, specifically dental clinic service. Further, this study also examined the possibility of interaction effect of visual and scent on both variables. A 2x2, full factorial, an experimental research design was conducted throughout a four-day experiment in a marketing lab of a large private university in Indonesia. The tools needed to analyse the data are SPSS data processing devices. Sampling method used in this study is nonprobability sampling - purposive sampling by making criteria to have visited a dental clinic. This research managed to collect a total of 144 samples. Findings show that visuals only have a significant effect on store intimacy and dental anxiety. Scent has no significant effect on any of the variables we study. Additionally, we found no interaction effect between visual and scent in this context.