Open AccessIMPROVING THE MANAGEMENT OF PROVIDING PUBLIC SERVICES PROCESS BY FEDERAL SERVICE FOR ACCREDITATION
Author(s) -
И. Н. Молчанов,
А. И. Титова
Publication year - 2017
Publication title -
strategii biznesa
Language(s) - English
Resource type - Journals
ISSN - 2311-7184
DOI - 10.17747/2311-7184-2017-11-25-29
Subject(s) - accreditation , business , workload , government (linguistics) , audit , service (business) , work (physics) , public relations , accounting , marketing , political science , medical education , computer science , engineering , medicine , mechanical engineering , linguistics , philosophy , operating system
The article considers the ways of improving the management of providing public services process by Federal service for accreditation. Based on the analysis factors affecting the quality of government services are revealed: increased burden on the staff of the accreditation department, the "flow" of personnel, insufficient informatization of work on providing public services. These problems can be solved by expanding the functions and modernizing the structure of Federal state information system of Federal service for accreditation (FGIS of the Federal service for accreditation), the process of selection, adaptation and motivation of personnel improvement, auditing of working conditions, redistribution of the workload between the central body and territorial administrations of this organization.