Open AccessTHE INFLUENCE OF WAITING TIME SATISFACTION ON CUSTOMER LOYALTY TOWARDS MULTI-STAGE SERVICES IN A FULL-SERVICE RESTAURANT: EVIDENCE FROM INDIA
Author(s) -
Amit Mittal
Publication year - 2016
Publication title -
vìsnik. ekonomìka/vìsnik kiïvsʹkogo nacìonalʹnogo unìversitetu ìmenì tarasa ševčenka. serìâ ekonomìka
Language(s) - English
Resource type - Journals
eISSN - 2079-908X
pISSN - 1728-2667
DOI - 10.17721/1728-2667.2016/183-6/4
Subject(s) - customer satisfaction , business , service quality , marketing , loyalty business model , loyalty , service (business) , customer advocacy , customer retention , customer delight , service level objective , service delivery framework , service design