Open AccessINTEGRATION OF BALANCED SCORECARD AND SIX SIGMA IN MEASURING OPEN UNIVERSITY ACADEMIC SERVICES PERFORMANCE
Author(s) -
Rhini Fatmasari
Publication year - 2020
Publication title -
turkish online journal of distance education/the turkish online journal of distance education
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.374
H-Index - 22
eISSN - 1309-4564
pISSN - 1302-6488
DOI - 10.17718/tojde.770940
Subject(s) - balanced scorecard , six sigma , excellence , performance measurement , strategy map , process management , computer science , knowledge management , quality (philosophy) , service (business) , strategic management , engineering management , engineering , business , operations management , marketing , political science , philosophy , epistemology , lean manufacturing , law