Open AccessU-complaints call center agents organization fairness impact on job performance through organizational commitment and job satisfaction
Author(s) -
Sangmin Nam,
Changyu Hwang,
Do-Soon Kwon,
Soongeun Hong
Publication year - 2015
Publication title -
diji'teol san'eob jeongbo haghoe nonmunji/dijiteol saneop jeongbo hakoe nonmunji
Language(s) - English
Resource type - Journals
eISSN - 2713-9018
pISSN - 1738-6667
DOI - 10.17662/ksdim.2015.11.3.125
Subject(s) - job satisfaction , organizational commitment , business , procedural justice , organizational justice , job performance , government (linguistics) , affective events theory , service (business) , public service , public relations , job attitude , marketing , psychology , political science , social psychology , linguistics , philosophy , neuroscience , perception