Open AccessEffects of the Formation of Relational Embeddedness Between Flight Crews and Passengers on Customer Trust and Loyalty
Author(s) -
Hee Kwon,
Seung Chang Lee
Publication year - 2019
Publication title -
journal of channel and retailing
Language(s) - English
Resource type - Journals
eISSN - 2383-9694
pISSN - 1226-9263
DOI - 10.17657/jcr.2019.1.31.5
Subject(s) - embeddedness , loyalty , business , loyalty business model , marketing , advertising , sociology , service quality , anthropology , service (business)
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