Open AccessStrategic Customer Satisfaction Management : Does Focusing on Weakness Really Work?
Author(s) -
Hyeon Mi Yoo,
Jae Wook Kim
Publication year - 2017
Publication title -
yutong yeon-gu/yutong yeon'gu
Language(s) - English
Resource type - Journals
eISSN - 2383-9694
pISSN - 1226-9263
DOI - 10.17657/jcr.2017.10.31.4
Subject(s) - customer satisfaction , weakness , work (physics) , process management , business , operations management , marketing , engineering , medicine , mechanical engineering , anatomy