Open AccessAlternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria
Author(s) -
A. Parasuraman,
Valarie A. Zeithaml,
Leonard L. Berry
Publication year - 1994
Publication title -
carolina digital repository (university of north carolina at chapel hill)
Language(s) - English
DOI - 10.17615/zt51-n236
Subject(s) - quality (philosophy) , computer science , psychology , data science , physics , quantum mechanics