Open AccessThe nature and determinants of customer expectations of service
Author(s) -
Valarie A. Zeithaml,
Leonard L. Berry,
A. Parasuraman
Publication year - 1993
Publication title -
carolina digital repository (university of north carolina at chapel hill)
Language(s) - English
DOI - 10.17615/ydrn-z782
Subject(s) - business , service (business) , marketing , psychology