Open AccessCustomer contributions and roles in service delivery
Author(s) -
Mary Jo Bitner,
Valarie A. Zeithaml,
William T. Faranda,
Amy R. Hubbert
Publication year - 1997
Publication title -
carolina digital repository (university of north carolina at chapel hill)
Language(s) - English
DOI - 10.17615/nq9k-nv68
Subject(s) - service delivery framework , business , service (business) , process management , computer science , marketing