Open AccessService quality delivery through web sites: A critical review of extant knowledge
Author(s) -
Valarie A. Zeithaml,
A. Parasuraman,
Arvind Malhotra
Publication year - 2002
Publication title -
carolina digital repository (university of north carolina at chapel hill)
Language(s) - English
DOI - 10.17615/f6fw-6z50
Subject(s) - extant taxon , service delivery framework , knowledge management , service (business) , business , computer science , world wide web , biology , marketing , evolutionary biology