Open AccessUnderstanding Innovative Information Systems (IS) Use of Frontline Employees in Hotels: Proactivity, Psychological Empowerment, Self-learning, and Service Quality Efficacy
Author(s) -
Kyoung-Joo Lee
Publication year - 2020
Publication title -
global business and finance review
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.206
H-Index - 6
eISSN - 2384-1648
pISSN - 1088-6931
DOI - 10.17549/gbfr.2020.25.1.48
Subject(s) - proactivity , empowerment , psychology , quality (philosophy) , service quality , business , knowledge management , service (business) , applied psychology , marketing , process management , social psychology , computer science , philosophy , epistemology , political science , law