Open AccessTHE ROLE OF MANAGEMENT TRAINING IN IMPROVING CUSTOMER SERVICE QUALITY
Author(s) -
Lai Thi Cam Phan,
N. Nguyen,
Van Tien Cao
Publication year - 2021
Publication title -
polish journal of management studies
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.319
H-Index - 21
ISSN - 2081-7452
DOI - 10.17512/pjms.2021.23.2.23
Subject(s) - service quality , business , training (meteorology) , process management , service (business) , operations management , knowledge management , marketing , computer science , engineering , meteorology , physics