Open AccessA NEW APPROACH TO QUALITY MANAGEMENT: CONCEPTUAL MATRIX OF SERVICE ATTRIBUTES
Author(s) -
Manuela Ingaldi
Publication year - 2020
Publication title -
polish journal of management studies
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.319
H-Index - 21
ISSN - 2081-7452
DOI - 10.17512/pjms.2020.22.2.13
Subject(s) - service quality , process management , quality (philosophy) , matrix (chemical analysis) , computer science , business , service (business) , knowledge management , marketing , chemistry , physics , chromatography , quantum mechanics