Open AccessUPAYA MENCIPTAKAN KEPUASAN PELANGGAN DENGAN PENGELOLAAN SERVICE QUALITY (SERVQUAL)
Author(s) -
Alit Sarino
Publication year - 2010
Publication title -
manajerial
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2527-4570
pISSN - 1412-6613
DOI - 10.17509/manajerial.v9i2.1798
Subject(s) - business administration , servqual , service quality , business , customer satisfaction , humanities , psychology , service (business) , marketing , art