Open AccessAnalysis Of User Satisfaction On Self-Loan Services in Islamic State Institute (IAIN)Purwokerto Library
Author(s) -
Indah Wijaya Antasari,
Sulkhan Chakim
Publication year - 2020
Publication title -
earr (educational administration research and review)
Language(s) - English
Resource type - Journals
eISSN - 2722-5003
pISSN - 2613-9014
DOI - 10.17509/earr.v3i2.22368
Subject(s) - documentation , loan , population , sampling (signal processing) , descriptive statistics , islam , psychology , medical education , statistics , computer science , operations management , geography , business , mathematics , engineering , demography , medicine , finance , sociology , telecommunications , archaeology , programming language , detector
This study aims to determine the level of user satisfaction on the self-loan services in the Library of IAIN Purwokerto. The methodology applies a descriptive quantitative approach on the population of active visitors. The monthly mean visitors in 2018 is 9,810 people. The sampling technique uses Slovin formula with 10% sampling error of 100 respondents. Data is collected through methods of observation, questionnaire and documentation. Results indicate users satisfaction on each variables are scored at 3.03 on facilities, 3.12 on officers services, and 3.14 on the access, all out of 4 digit scores. The overall mean score 3.10 indicates a good user satisfactory level. The feedback from respondents includes needs on additional computers, library collections (books) placed on shelf a match numerical classification, and an increase in the number of circulatory books.