Open AccessCustomer Service - An Innovative Approach: Case Study
Author(s) -
Manas Ranjan Rath,
S. Vasantha
Publication year - 2016
Publication title -
indian journal of science and technology
Language(s) - English
Resource type - Journals
eISSN - 0974-6846
pISSN - 0974-5645
DOI - 10.17485/ijst/2016/v9i48/102692
Subject(s) - customer retention , customer advocacy , customer to customer , customer intelligence , business , process management , service (business) , complaint , marketing , voice of the customer , customer delight , service recovery , customer satisfaction , knowledge management , computer science , service quality , political science , law