Open AccessA Study on the Consulting Service Quality using Kano Model
Author(s) -
Sang Hyup Park,
Hyeok Je Gwon,
Yen Yoo You
Publication year - 2016
Publication title -
indian journal of science and technology
Language(s) - English
Resource type - Journals
eISSN - 0974-6846
pISSN - 0974-5645
DOI - 10.17485/ijst/2016/v9i43/105020
Subject(s) - kano model , service quality , quality (philosophy) , element (criminal law) , customer satisfaction , computer science , service (business) , scale (ratio) , order (exchange) , marketing , business , philosophy , physics , epistemology , finance , quantum mechanics , political science , law