Open AccessMediating Role of Customer Satisfaction in the Mid-Market Hotels: An Empirical Analysis
Author(s) -
Abhisek Jana,
B. Chandra
Publication year - 2016
Publication title -
indian journal of science and technology
Language(s) - English
Resource type - Journals
eISSN - 0974-6846
pISSN - 0974-5645
DOI - 10.17485/ijst/2016/v9i1/81973
Subject(s) - marketing , business , service quality , customer satisfaction , loyalty business model , likert scale , loyalty , market segmentation , quality (philosophy) , hospitality industry , hospitality , service (business) , advertising , mathematics , statistics , geography , tourism , philosophy , epistemology , archaeology