Open AccessInvestigation on Relationship between Service Quality and Customer Satisfaction (Case-study in Iranian ShahidRajayi Port)
Author(s) -
Masoumeh Shanaki
Publication year - 2012
Publication title -
indian journal of science and technology
Language(s) - English
Resource type - Journals
eISSN - 0974-6846
pISSN - 0974-5645
DOI - 10.17485/ijst/2012/v5i12.15
Subject(s) - shahid , customer satisfaction , business , service quality , marketing , quality (philosophy) , service (business) , sample (material) , descriptive statistics , statistics , mathematics , philosophy , epistemology , chemistry , theology , chromatography