Open AccessTHE IMPLEMENTATION OF ISO 10002 CUSTOMER SATISFACTION MANAGEMENT SYSTEM IN UNIVERSITIES: THE EXAMPLE OF SAKARYA UNIVERSITY
Author(s) -
Ahmet Vecdi Can,
Ahmet Gökalp Kiliçarslan
Publication year - 2018
Publication title -
international refereed journal of research on economics management
Language(s) - English
Resource type - Journals
eISSN - 2149-2492
pISSN - 2148-8207
DOI - 10.17373/uheyad.2018.3.1
Subject(s) - customer satisfaction , business , engineering management , computer science , engineering , marketing
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