Open AccessStrategy for Increasing Consumer Satisfaction of Hospital Services Using Importance-Performance Analysis (IPA) Approach
Author(s) -
Sri Pangesti Utami,
M. Syamsul Maarif,
Megawati Simanjuntak
Publication year - 2022
Publication title -
jurnal aplikasi bisnis dan manajemen
Language(s) - English
Resource type - Journals
eISSN - 2528-5149
pISSN - 2460-7819
DOI - 10.17358/jabm.8.2.383
Subject(s) - customer satisfaction , patient satisfaction , service (business) , agency (philosophy) , operations management , psychology , business , nursing , marketing , medicine , engineering , sociology , social science