Open AccessPengaruh Customer Relationship Management Terhadap Kepuasan dan Loyalitas Nasabah PT Bank BNI
Author(s) -
Nelli Purnama Sari,
Heny K. Daryanto,
Imam Teguh Saptono
Publication year - 2018
Publication title -
jurnal aplikasi bisnis dan manajemen
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2528-5149
pISSN - 2460-7819
DOI - 10.17358/jabm.4.1.129
Subject(s) - business , customer satisfaction , loyalty business model , business administration , loyalty , marketing , customer relationship management , structural equation modeling , service quality , mathematics , statistics , service (business)