Open AccessCorrelating Customer Satisfaction and Customer Loyalty: The Case of International Tourists in Cretan Resort Hotels
Author(s) -
Vasiliki Avgeli,
Dimitris Smarianakis,
Marios Sotiriades
Publication year - 2020
Publication title -
journal of tourism and hospitality management
Language(s) - English
Resource type - Journals
ISSN - 2328-2169
DOI - 10.17265/2328-2169/2020.02.001
Subject(s) - business , customer satisfaction , marketing , loyalty business model , loyalty , advertising , service quality , service (business)