Open AccessThe relationships between consumer attitudes to the complaint and switchıng cost: A study on banking industry
Author(s) -
Volkan Özbek,
Şule Şahın,
Mehmet Emin Akkılıç,
Fatih Koç
Publication year - 2017
Publication title -
journal of business, economics and finance
Language(s) - English
Resource type - Journals
ISSN - 2146-7943
DOI - 10.17261/pressacademia.2017.410
Subject(s) - complaint , banking industry , business , marketing , accounting , law , political science