Open AccessA Study on the Effects of Service Quality of Online Shopping-Mall on the Customer Reliability, Satisfaction and Loyalty
Author(s) -
JaeHoon Yang,
Dong Joon Kang
Publication year - 2011
Publication title -
jeonja mu'yeog yeon'gu
Language(s) - English
Resource type - Journals
ISSN - 1738-9607
DOI - 10.17255/etr.9.1.201102.1
Subject(s) - business , shopping mall , service quality , loyalty , reliability (semiconductor) , customer satisfaction , loyalty business model , marketing , quality (philosophy) , service (business) , advertising , power (physics) , philosophy , physics , epistemology , quantum mechanics