Open AccessAnalysis of the Influence of Service Quality and Hospital Image on Inpatient Loyalty with Patient Satisfaction as Intervening Variable
Author(s) -
Sukartini,
Ratna Indrawati L
Publication year - 2018
Publication title -
international advanced research journal in science, engineering and technology
Language(s) - English
Resource type - Journals
eISSN - 2394-1588
pISSN - 2393-8021
DOI - 10.17148/iarjset.2018.5911
Subject(s) - loyalty , service quality , variable (mathematics) , patient satisfaction , customer satisfaction , quality (philosophy) , intervening variable , psychology , service (business) , business , medicine , marketing , mathematics , environmental health , mathematical analysis , population , philosophy , epistemology