Open AccessPUBLIC SERVICE DELIVERY IN ONE-STOP-SHOPS: CONSUMER PERCEPTIONS AND INSTITUTIONAL CONSTRAINTS
Author(s) -
Evgeny A. Kapoguzov,
Roman I. Chupin
Publication year - 2020
Publication title -
ars administrandi
Language(s) - English
Resource type - Journals
ISSN - 2218-9173
DOI - 10.17072/2218-9173-2020-3-455-474
Subject(s) - service delivery framework , process (computing) , quality (philosophy) , customer satisfaction , service (business) , business , public relations , marketing , psychology , computer science , political science , operating system , philosophy , epistemology