Open AccessStudy on Relationship between Recovery Justice,Customers’ Empathy, Recovery Satisfaction and Relationship Continuance Intention
Author(s) -
Yu Kyung Kim
Publication year - 2016
Publication title -
so'bi munhwa yeon'gu/sobi munhwa yeongu
Language(s) - English
Resource type - Journals
eISSN - 2733-8924
pISSN - 1229-0386
DOI - 10.17053/jcc.2016.19.4.002
Subject(s) - continuance , service recovery , psychology , empathy , social psychology , economic justice , interactional justice , business , marketing , service (business) , service quality , organizational justice , organizational commitment , economics , microeconomics