Open AccessEffects of Service Recovery Justice on Customer Long-term Orientation in the Airline Industry
Author(s) -
SangLin Han,
Ji Hyo Moon,
Kyung Sik Jung
Publication year - 2016
Publication title -
so'bi munhwa yeon'gu/sobi munhwa yeongu
Language(s) - English
Resource type - Journals
eISSN - 2733-8924
pISSN - 1229-0386
DOI - 10.17053/jcc.2016.19.3.005
Subject(s) - business , term (time) , service (business) , marketing , economic justice , service orientation , advertising , microeconomics , economics , physics , quantum mechanics