Open AccessService Justice and Mediating Effect of Service Authenticity in Service Recovery Situation
Author(s) -
SangLin Han,
Myounga An
Publication year - 2016
Publication title -
so'bi munhwa yeon'gu/sobi munhwa yeongu
Language(s) - English
Resource type - Journals
eISSN - 2733-8924
pISSN - 1229-0386
DOI - 10.17053/jcc.2016.19.1.003
Subject(s) - service (business) , service recovery , business , service guarantee , service delivery framework , process management , advertising , service design , marketing , service quality