Open AccessCustomer’s self regulatory mode effects on negative emotion and response in failed services -Focusing on the mediating effect of counter-factual thinking, regret, disappointment and customer satisfaction-
Author(s) -
SangLin Han,
성형석
Publication year - 2010
Publication title -
so'bi munhwa yeon'gu/sobi munhwa yeongu
Language(s) - English
Resource type - Journals
eISSN - 2733-8924
pISSN - 1229-0386
DOI - 10.17053/jcc.2010.13.4.006
Subject(s) - disappointment , regret , psychology , mode (computer interface) , negative emotion , customer satisfaction , social psychology , business , marketing , computer science , human–computer interaction , machine learning