Open AccessA Case Study on Applying QFD to Improve Library Service Quality
Author(s) -
Young-Mi Jung
Publication year - 2014
Publication title -
han-guk doseogwan·jeongbo hakoeji
Language(s) - English
Resource type - Journals
ISSN - 2466-2542
DOI - 10.16981/kliss.45.1.201403.317
Subject(s) - quality function deployment , service quality , service (business) , quality (philosophy) , computer science , business , operations management , process management , engineering , marketing , philosophy , value engineering , epistemology