Open AccessLibrary SST-Based Service Failure and Service Recovery Strategy Based on Attribution Theory
Author(s) -
이성신
Publication year - 2011
Publication title -
han-guk doseogwan·jeongbo hakoeji
Language(s) - English
Resource type - Journals
ISSN - 2466-2542
DOI - 10.16981/kliss.42.3.201109.251
Subject(s) - attribution , service (business) , computer science , process management , business , psychology , social psychology , marketing