Open AccessRelationship between customer satisfaction and re-contract intention in the ISP industry: The role of the level of responses on customer complaints
Author(s) -
이동주,
김명수
Publication year - 2011
Publication title -
muyeok yeon-gu/muyeog yeon'gu
Language(s) - English
Resource type - Journals
eISSN - 2384-1958
pISSN - 1738-8112
DOI - 10.16980/jitc.7.4.201112.385
Subject(s) - customer satisfaction , business , marketing , customer equity , customer delight , customer retention , customer advocacy , advertising , psychological contract , service quality , psychology , service (business) , social psychology