Open AccessRelationship between customer satisfaction and re-contract intention in the ISP industry: The role of the level of responses on customer complaints
Author(s) -
이동주,
Myoung Soo Kim
Publication year - 2011
Publication title -
the journal of international trade and commerce
Language(s) - English
Resource type - Journals
eISSN - 2384-1958
pISSN - 1738-8112
DOI - 10.16980/jitc.7.4.201112.385
Subject(s) - customer satisfaction , business , marketing , customer equity , customer delight , customer retention , customer advocacy , advertising , psychological contract , service quality , psychology , service (business) , social psychology
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